FAQ

1. What products does Cozy Collective offer?

We offer a variety of cozy, unisex products, including socks, blankets, hats, and accessories designed to bring comfort and style to your everyday life.

2. Where do you ship?

We currently ship only within Lebanon.
3. How long will it take to receive my order?

Delivery times depend on your location and the shipping option chosen at checkout. Domestic orders typically arrive within [insert timeframe], while international orders may take longer. Please check our Shipping Policy for more information.

4. Do you accept returns?

Yes! We accept returns within 14 days of receiving your order, as long as the items are in their original condition. For more details, please refer to our Return Policy.

5. What payment methods do you accept?

We currently only offer Cash On Delivery.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery.

7. Do you offer gift cards?

Yes, we offer Cozy Collective Gift Cards, which can be used on any of our products. They make the perfect gift for any occasion!

8. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping during the holiday season and for special occasions. Be sure to select this option at checkout.

10. How can I contact customer support?

You can reach our customer support team via email at support@cozycollectivelb.com. We’re here to help with any questions or concerns!