Shipping policy

Cozy Collective LB Shipping Policy

Thank you for choosing Cozy Collective LB! Our Shipping Policy is designed to provide clarity on the shipping process for your orders. Please read the following information carefully:

1. Order Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Processing times may vary during peak seasons or promotions.

2. Shipping Methods:

  • We offer standard and expedited shipping options at checkout.
  • The available shipping methods may vary based on your location.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the selected shipping method.
  • Shipping costs will be displayed during the checkout process before payment.

4. Shipping Destinations:

  • We currently ship within Lebanon only.
  • For international orders, please be aware of any customs duties or taxes imposed by your country.

5. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking information on our website or the carrier's website.

6. Delivery Time:

  • Estimated delivery times are provided during the checkout process and are based on the selected shipping method.
  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.

7. Undeliverable Packages:

  • In the event that a package is undeliverable and returned to us, we will contact you to arrange reshipment or issue a refund.
  • Please ensure that the shipping address provided during checkout is accurate and complete.

8. Missing or Damaged Items:

  • If your order arrives with missing items or is damaged during transit, please contact us at support@cozycollectivelb.com within 7 days of receiving the package. Include your order number and relevant details for prompt assistance.

9. Change of Shipping Address:

  • To ensure successful delivery, please double-check and verify your shipping address before completing your purchase.
  • Contact us immediately if you need to change the shipping address.

10. Contact Information:

  • If you have any questions or concerns regarding your order's shipping, please contact our customer support team at support@cozycollectivelb.com.

Please Note:

  • Cozy Collective LB is not responsible for delays or issues caused by unforeseen circumstances, such as natural disasters, strikes, or other events beyond our control.

We appreciate your trust in Cozy Collective LB. If you need further assistance, don't hesitate to reach out to our customer support team. Thank you for being a valued customer!