Privacy policy

At Cozy Collective LB, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide when using our website or services.

Information We Collect:

Personal Information: When placing an order, we collect your name, shipping address, billing address, phone number, and email address.

Payment Information: We securely collect payment details, such as credit card information or other payment methods, necessary to process your transactions.

Order History: We retain a history of your purchases, helping us provide better customer service and support.

Communication Data: If you contact us via email or other communication channels, we may retain those communications to address your inquiries effectively.

How We Use Your Information:

Order Processing: We use your personal and payment information to fulfill and process your orders.

Communication: We may use your contact information to communicate order updates, shipping information, and respond to your inquiries.

Marketing and Promotions: With your consent, we may send you promotional emails about our products, special offers, or other updates.

Information Sharing:

Third-Party Services: We may share your information with trusted third-party service providers essential for order fulfillment, payment processing, or marketing activities.

Legal Compliance: We may disclose your information as required by law, or when we believe it is necessary to protect our rights, comply with legal proceedings, or respond to governmental requests.

Data Security:

Secure Transactions: We employ industry-standard encryption and security measures to ensure the confidentiality of your payment information during transactions.

Secure Storage: Your personal information is stored securely and protected against unauthorized access.

Your Privacy Choices:

Communication Preferences: You can manage your communication preferences by opting in or out of promotional emails. Instructions for opting out will be provided in each promotional email.

Access and Correction: You have the right to access, correct, or delete your personal information. Contact us at support@cozycollectivelb.com for assistance.

Contact Information: If you have any questions or concerns regarding our Privacy Policy, please contact us at:

Email: privacy@cozycollectivelb.com

This Privacy Policy is effective as of January, 2024. We reserve the right to update and modify this policy, and any changes will be reflected on our website. We appreciate your trust in Cozy Collective LB and are dedicated to ensuring the protection and privacy of your information. Thank you for choosing Cozy Collective LB!