Returns and Exchanges

At Cozy Collective LB, we understand that sometimes issues arise with your order. If you've received an incorrect size or a damaged product, we're here to help. Please follow our simple return process:

Returns for Incorrect Size:

  1. Contact us via email: Send an email to returns@cozycollectivelb.com with your order number and a brief description of the size issue.

  2. Attach a picture: Include a clear picture of the incorrect size item you received.

  3. Receive return instructions: Our support team will respond promptly with instructions on how to proceed with your return.

  4. Print the return label: If required, you'll receive a prepaid return label. Print it out for shipping.

  5. Ship the item back: Pack the item securely and send it to the address provided in the return instructions.

  6. Receive your refund: Once we receive and inspect the returned item, we'll process your refund. Please allow a few business days for the refund to appear in your account.

Returns for Damaged Products:

  1. Contact us via email: Reach out to returns@cozycollectivelb.com with your order number and a description of the damage.

  2. Attach pictures: Include clear pictures of the damaged product and its packaging.

  3. Receive return instructions: Our support team will guide you on the next steps, and if necessary, provide a return authorization.

  4. Print the return label: If a return label is provided, print it out for shipping.

  5. Ship the item back: Pack the damaged item securely and send it to the address provided in the return instructions.

  6. Replacement or refund: Depending on your preference and product availability, we will either send you a replacement or process a refund.

Additional Information:

  • All return requests must be made within 30 days of receiving your order.
  • Please ensure items are in their original condition, with tags attached and in the original packaging.
  • Refunds will be issued to the original payment method.

If you encounter any difficulties or have questions, feel free to contact our customer support team at returns@cozycollectivelb.com. We appreciate your cooperation and thank you for being a valued customer at Cozy Collective LB!